Superior Resume & Career Services - Professional Resume Writing | Career Coaching Services | Executive Career Development

Project Agreement

Project Agreement Form

Thank you for choosing Superior Résumé & Career Service to create your personal marketing documents and provide career consulting services. Work on your project will begin once you have accepted the terms of the contract and payment has been received.


PROJECT SCOPE & CONSULTATION:
Your résumé will be prepared based on information provided at time of price quote. If additional or new information is introduced, additional fees for consultation, writing or revisions may be applicable. By commissioning work by Superior Résumé & Career Service, the Client acknowledges that fees are for services provided and as such are non-refundable. After the Client supplies the appropriate information, Superior Résumé & Career Service will agree to a time when the first draft will be available for the Client’s review, feedback, and correction. All work will be completed in a timely manner subject to acts of God, equipment failure or other circumstances beyond Superior Résumé & Career Service’s control. Full payment is required before work commences. Superior Resume & Career Services advises that estimates and prices are good for 60 days from the time of order placement. Current prices apply thereafter.

RELEASE FROM GUARANTEES: This agreement, the production of your résumé, or any coaching services do NOT constitute a guarantee for an interview or a job offer, as this is a subjective process on behalf of the employer. Superior Résumé & Career Service also cannot take any responsibility for any documents once it is released to the client. This agreement stipulates that you are contracting for writing or career guidance services only and no other assurances. Additionally, you are also agreeing to ultimately take responsibility for guaranteeing the accuracy of all documents upon receipt of the draft which will include proofreading instructions provided by Superior Résumé & Career Services. Résumé writers can make mistakes, and it is incumbent upon the client to assume all responsibility for accuracy and truthfulness in the document produced.

RESUME WORKSHEETS: At times we may use resume worksheets to gather key information for the resume writing process.  The client agrees that if they are having a resume prepared by us that they will complete their resume worksheets within 15 calendar days of the date of order placement (payment). The reason we do this is to balance the work load and to maintain our level of personalized services exerted in preparation of each resume package. If the client fails to complete the worksheets and submit them within the 15 day period, a non-refundable fee equal to 20% of the package fee could be assessed by Superior Resume & Career Services.

PROOFREADING & ACCURACY: Clients receive proofreading instructions with proof copy and are asked to check all data for accuracy and completeness. If corrections are needed, clients are asked to forward them via e-mail to Erin@superiorresume.com. Superior Résumé & Career Services is not responsible for errors or omissions that are “missed” during the proofreading process.  Superior Résumé & Career Service is not liable for information obtained from a Client that is inaccurate or incorrect. Superior Résumé & Career Service does not research any information given by the client.  Superior Résumé & Career Service’ liability is limited to completion of work and assumes no liability after résumé has been proofread and approved by the Client.

REVISIONS: Superior Résumé & Career Services will perform unlimited revisions (based on original material provided) for up to 60 days from order placement, as long as the revisions are to edit the career information supplied. If you wish to make revisions including information not previously discussed or included in resume worksheets, additional writing, rework, and/or consultation fees may apply ($25 minimum charge).  It is the client’s responsibility to reach out to Superior Resume & Career Services within the 60 days to share suggested edits.

ELECTRONIC FILES & DISK COPIES: Superior Résumé & Career Service writes all documents in Microsoft Word format which is typically compatible with most other systems.  We cannot guarantee the compatibility of computer files with client systems or that documents will retain their original formatting features. You may purchase a copy on a zip drive for $10 plus shipping costs, but please note that Superior Résumé & Career Service does not provide technical support on document formatting and cannot guarantee system compatibility or the successful transfer of formatting features.

INTELLECTUAL PROPERTY: The Client retains intellectual property ownership of all work produced and may reproduce and distribute copies as he/she sees fit. Superior Résumé & Career Service reserves the right to use all work in its portfolio after removing identifying information of the Client, such as contact, geographical, and specific employment details.

CONFIDENTIALIY: Superior Resume & Career Services will keep your identity and the nature of your sessions private and will not share any information with a third party unless you specifically request us to do so.

CONTACT INFORMATION: Superior Resume & Career Services will utilize the contact information (phone and/or email) the client has provided us.  We advise clients to NOT utilize their work email or phone contact information for our communication. However if the client wishes to utilize work email or phone contact, the client agrees to take all responsibility for any potential actions as a result of these communications.

USE OF RESUME: Superior Résumé & Career Service does not guarantee job placement or employment success. Our Clients’ successes are directly dependent upon the effort, commitment and diligence they put into fully integrating our cover letters and résumés into their job-search strategies. Outcomes and successes are affected by many external variables including market volatility, local and national economies, market saturation for a particular industry, and a Client’s level of experience, adaptability to workforce changes, skill sets, or continued motivation.

COACHING/CONSULTATION SERVICES: Superior Resume & Career Services will provide scheduling options for the coaching sessions to be held during business hours (9am-5pm CST).   We will be as flexible as possible and will accommodate after-hours meeting requests if agreed on prior by both parties.  It is the client’s responsibility to contact Superior Resume & Career Services to schedule the coaching session within 60 days of payment.  If the client fails to schedule the coaching session within 60 days of payment, client will pay an additional 50% of the coaching fees in order to cover the time that we will need to review the client’s information and refresh on the project.

PAYMENT & REFUND POLICIES: Full payment is required before any work can begin on the resume and/or coaching project.  Fees are not refundable once work on project has begun.

CLIENT SATISFACTION GUARANTEE: Superior Résumé & Career Services offers a satisfaction guarantee to all our clients in regards to resume and/or career documents we produce.  We will continue to revise the document for up to 60 days from the date of initial order, at the client’s request until the client agrees the document is in the final stage and satisfied with the product.  If the client is requesting changes that the professionals of Superior Résumé & Career Services feel are detrimental to their career goals and resume, Superior Résumé & Career Services will notify client of the reason(s).

PROJECT TIMELINE: Unless other arrangements are made, client agrees to finalize résumé (or accept work as written) within 60 days from date on invoice. Client also agrees that he/she is solely responsible for meeting this deadline and that Superior Résumé & Career Service is not liable for any changes requested by client after the expiration of the 60-day window. Any changes requested after 60 days will result in additional fees incurred by client.

MATERIALS:  You are responsible for returning all loaned materials in their original state, within the agreed-upon time, and you can expect to be charged at replacement value for any non-returned or damaged materials.

OUR GOALS:  Superior Résumé & Career Services’ goal is to provide the best possible career documents and coaching services for each of our Clients. It is the responsibility of the Client, and indeed, in the Client’s best interest, to supply us with all requested information and to work collaboratively with us to complete a customized package that reflects their individuality and highlights their career assets. Superior Résumé & Career Service strongly encourages active Client participation in this process to achieve the best outcome possible for all concerned.

By submitting a payment to Superior Résumé & Career Services for any services provided, client is agreeing to terms of this project agreement.  Client agrees that this contract will be considered valid for any future projects.


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